Privacy Policy
Total Organic is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.totalorganic.com] and make purchases of our products.
Please read this privacy policy carefully. By using the Site, you consent to the practices described herein.
1. Information We Collect
We collect two types of information:
A. Personal Information
This is data that can be used to identify you personally, which you voluntarily provide to us when you:
Create an account
Place an order
Subscribe to our newsletter
Contact our customer service
This information may include:
Identity Data: Your name, username.
Contact Data: Your billing and shipping address, email address, phone number.
Financial Data: Payment card details or other payment information. Note: All payments are processed by secure third-party payment gateways (e.g., Stripe, PayPal, Razorpay). We do not store your full credit card details on our servers.
Transaction Data: Details about the products you purchase.
B. Non-Personal Information
This is data that does not directly reveal your identity. It is collected automatically when you visit our Site:
Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system.
Usage Data: Information about how you use our website, such as the pages you view, the links you click, and the products you browse. This is often collected using cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate With You: To respond to your inquiries, provide customer support, and send you important administrative messages (like order updates).
For Marketing (with your consent): To send you newsletters, special offers, and promotions about our products that we think may interest you. You can opt-out of these communications at any time by clicking the "unsubscribe" link in any email.
To Improve Our Site: To analyze how customers use the Site, which helps us improve our products, user experience, and marketing strategies.
For Security: To protect our Site and business from fraud and unauthorized access.
3. How We Share Your Information
We value your trust and do not sell your personal information. We only share your data with third parties in the following limited circumstances:
Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, and serving you. This includes:
Payment processors
Shipping and delivery companies (e.g., FedEx, DHL, local postal services)
Email marketing services (e.g., Mailchimp)
Analytics providers (e.g., Google Analytics)
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Cookies and Tracking Technologies
Our Site uses "Cookies" (small text files stored on your device) to enhance your experience. They help us remember your preferences, understand how our Site is performing, and show you relevant ads.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
5. Data Security
We implement a variety of security measures, including SSL (Secure Socket Layer) technology, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate.
Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
Restrict Processing: The right to request that we restrict the processing of your personal data.
Object to Processing: The right to object to our processing of your personal data.
Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you.
To exercise any of these rights, please contact us at the email address provided below.
7. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Site and products are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, please contact us:
Email: contact@totalorganic.store
Mailing Address: 235, Binnamangala, 2nd floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru 560038